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13/07/2022 S133 Danemark-Copenhague: Services de technologies de l'information, conseil, développement de logiciels, internet et appui 2022/S 133-381303 Avis d'attribution de marché pour des marchés dans le domaine de la défense et de la sécurité Services |
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| Section I: Pouvoir adjudicateur/entité adjudicatrice |
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| I.1) | Nom, adresses et point(s) de contact Nom officiel: Rigspolitiet Adresse postale: Polititorvet 14 Ville: København V Code postal: 1567 Pays: Danemark À l'attention de: Koncernindkøb E-mail: mfe006@politi.dk Adresse(s) internet: Adresse générale du pouvoir adjudicateur/de l'entité adjudicatrice: http://www.politi.dk/ mfe006@politi.dk http://www.politi.dk/ |
| I.2) | Type de pouvoir adjudicateur Ministère ou toute autre autorité nationale ou fédérale, y compris leurs subdivisions régionales ou locales |
| I.3) | Activité principale Ordre et sécurité publics |
| I.4) | Attribution de marché pour le compte d'autres pouvoirs adjudicateurs
Le pouvoir adjudicateur agit pour le compte d'autres pouvoirs adjudicateurs: non |
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| Section II: Objet du marché |
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| II.1) | Description |
| II.1.1) | Intitulé attribué au marché Acquisition of a Voice Broadcast solution |
| II.1.2) | Type de marché et lieu d'exécution, de livraison ou de prestation Services Catégorie de services nº 13: Services informatiques et services connexes Lieu principal d'exécution des travaux, de livraison des fournitures ou de prestation des services: København Code NUTS DK01 Hovedstaden DK01 Hovedstaden |
| II.1.3) | Information sur l'accord-cadre |
| II.1.4) | Description succincte du marché ou de l'acquisition/des acquisitions:
1: Background and purpose with the solution The Danish National Police need to acquire a new solution to replace the current Voice Broadcast solution. The Danish National Police acquires the solution on behalf of the users, which among other includes the National Emergency Response Centre (NBC), the National Situations and Operations Center (NSIOC), the National Operational Staff (NOST) and all the police districts, including, Greenland and the Faroe Islands. The solution will serve as a critical communication platform for national and international security incidents and emergencies. The solution will contribute to realize three strategic objectives:
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| 1. | Fast, secure and effective information and communication with and between police districts |
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| 2. | Fast, secure and effective communication with external partners |
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| 3. | Integration with the new dispatch system in the Danish National Police (POLDISP). The Danish National Police wants a solution based on Software as a Service, which is already used in organisations comparable to the Danish National Police and that can be integrated with other systems. The solution will be used collectively for communication with approximately 10,000 - 12,000 police employees. About 60 people are expected to access the solution as administrators and it is expected that about 500 users will use the solution for communication. Furthermore, it is expected to use the solution across 20-25 organisational units. The solution must support the following overall needs:
Functionality: The Users need to communicate and send out messages, both within the police and to external partners, via SMS, e-mail or voice mail. Some messages/calls require response options so that users can see who and how many people responded. Overview: The solution must provide a quick overview of sent messages - Who has received the message and responded Operation: The solution must be easy and intuitive to use. An operator shall be able to send messages quickly and efficiently after a simple introduction to the solution. The solution must support the call for civilian employees in specific situations with a response option. Coordination: The solution must support coordination with internal as well as external trusted partners.
Integration: The solution must be able to function with and integrate with the existing dispatch system (POLDISP).
Documentation: The solution must include functionality for logging and documentation of messages and responses.
2: Main services. This tender includes acquisition of the following main services:
A. Implementation and integration: The solution is made available to the National Police as a Software as a Service including continuously maintenance of the solution and integrations (e.g. new versions, releases, patches and bug fixes). The supplier must support the integration to POLDISP.
B. Support: The supplier must provide ongoing support for the solution.
C. Training: The supplier must provide training material and training of super users. The training material must enable the Danish National Police to train other users in the solution. D. Consultancy services or other services provided on an hourly basis: During the contract period, the supplier must provide consultancy services, e.g. in technical assistance for configuring future integrations at the customer's request and the scope and services relating to the termination of the contract. |
| II.1.5) | Classification CPV (vocabulaire commun pour les marchés publics) 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui, 72250000 Services de maintenance des systèmes et services d'assistance, 72261000 Services d'assistance relative aux logiciels, 72263000 Services d'implémentation de logiciels, 72265000 Services de configuration de logiciels, 72266000 Services de conseil en logiciels 72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui 72250000 Services de maintenance des systèmes et services d'assistance 72261000 Services d'assistance relative aux logiciels 72263000 Services d'implémentation de logiciels 72265000 Services de configuration de logiciels 72266000 Services de conseil en logiciels |
| II.2) | Valeur totale finale du ou des marché(s) |
| II.2.1) | Valeur totale finale du ou des marché(s) Valeur: 16490000.00 DKK Hors TVA |
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| Section IV: Procédure |
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| IV.1) | Type de procédure Négociée avec publication d'un avis de marché |
| IV.2) | Critères d'attribution |
| IV.2.1) | Critères d'attribution Offre économiquement la plus avantageuse, appréciée en fonction des critères suivants |
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| 1. | Price . Pondération 30 |
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| 2. | Quality. Pondération 60 |
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| 3. | Security of delivery. Pondération 10 |
| IV.2.2) | Enchère électronique
Une enchère électronique a été utilisée: non |
| IV.3) | Renseignements d'ordre administratif |
| IV.3.1) | Numéro de référence attribué au dossier par le pouvoir adjudicateur |
| IV.3.2) | Publication(s) antérieure(s) concernant le même marché Avis de marché Numéro de l'avis au JOUE: 2021/S 161-425680 du 20.8.2021 2021/S 161-425680 |
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| Section V: Attribution du marché |
| Intitulé: Acquisition of a Voice Broadcast solution |
| V.1) | Date d'attribution du marché:
8. 6.2022 |
| V.2) | Informations sur les offres Nombre d'offres reçues: 3 Nombre d'offres reçues par voie électronique: 3 |
| V.3) | Nom et adresse de l'opérateur économique auquel le marché a été attribué Nom officiel: Fram Web / HRP Adresse postale: Leirfossvegen 27 Ville: TRONDHEIM Code postal: 7038 Pays: Norvège E-mail: salg@framweb.no Téléphone: +47 56901480 salg@framweb.no |
| V.4) | Informations sur le montant du marché Estimation initiale du montant du marché:
Valeur: 20000000.00 DKK Hors TVA Valeur totale finale du marché:
Valeur: 16490000.00 DKK Hors TVA |
| V.5) | Information sur la sous-traitance
Le marché est susceptible d'être sous-traité: non |
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| Section VI: Renseignements complémentaires |
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| VI.1) | Information sur les fonds de l'Union européenne
Le marché s'inscrit dans un projet/programme financé par des fonds de l'Union européenne: non |
| VI.2) | Informations complémentaires:
In relation to section V.4), it is noted that the initial estimated total value of the contract represents the highest value stated in the eatimated range. The tender was published with an estimated value in the form of a range between DKK 15 million to DKK 20 million. The total final value stated in section II.2.1) and point V.4) represents the evaluation technical price for the winning tender. The remuneration model in the contract includes variable elements and the actual final total value may therefore be both greater and less. |
| VI.3) | Procédures de recours |
| VI.3.1) | Instance chargée des procédures de recours Nom officiel: Nævnenes Hus Adresse postale: Toldboden 2 Ville: Viborg Code postal: 8800 Pays: Danemark E-mail: klfu@naevneneshus.dk Téléphone: +45 72405600 Fax: +45 33307799 Adresse internet: http://www.naevneneshus.dk klfu@naevneneshus.dk http://www.naevneneshus.dk |
| VI.3.2) | Introduction des recours Précisions concernant les délais d'introduction des recours: Pursuant to the Danish Consolidation Act no. 593 of 2 June 2016 on the Complaints Board for Public Procurement (available at www.retsinformation.dk), the following time limits for filing a complaint apply: Complaints regarding a candidate not being pre-qualified must be filed with The Complaints Board for Public Procurement within 20 calendar days starting the day after the contracting authority has sent notification to the candidates involved, cf. § 7(1) of the Act on the Complaints Board for Public Procurement, provided that the notification includes an account of the reasons for the decision. Other complaints must in accordance with § 7(2) of the Act on the Complaints Board for Public Procurement be filed with The Complaints Board for Public Procurement within:
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| | 1) | 45 calendar days after the contracting authority has published a contract award notice in the Official Journal of the European Union. The time limit is calculated from the day after the publication date. |
| | 2) | 30 calendar days starting the day after the contracting authority has notified the tenderers in question, that the contracting authority has entered into a contract based on a framework agreement through reopening of competition or a dynamic purchasing system, provided that the notification includes an account of the reasons for the decision. |
| | 3) | 6 months after the contracting authority has entered into the framework agreement starting the day after the contracting authority has sent notification to the candidates and tenderers involved, cf. § 2(2). The complainant must inform the contracting authority of the complaint in writing at the latest simultaneously with the lodge of the complaint to The Complaints Board for Public Procurement stating whether the complaint has been lodged in the stand-still period, cf. § 6(4) of the Act on The Complaints Board for Public Procurement. If the complaint has not been lodged in the stand-still period, the complainant must also state whether it is requested that the appeal is granted delaying effect, cf. § 12(1). Contact information for The Complaints Board for Public Procurement is stated in section VI.4.1). The Complaints Board for Public Procurement's own guidance note concerning complaints is available on the website stated in section VI.4.1). www.retsinformation.dk |
| VI.3.3) | Service auprès duquel des renseignements peuvent être obtenus sur l'introduction des recours Nom officiel: Konkurrence- og Forbrugerstyrelsen Adresse postale: Carl Jacobsens Vej 35 Ville: Valby Code postal: 2500 Pays: Danemark E-mail: kfst@kfst.dk Téléphone: +45 41715000 Fax: +45 41715100 Adresse internet: http://www.kfst.dk kfst@kfst.dk http://www.kfst.dk |
| VI.4) | Date d'envoi du présent avis:
8. 7.2022 Danemark-Copenhague: Services de technologies de l'information, conseil, développement de logiciels, internet et appuiType d'acheteur: Ministère et toutes autres autorités nationales ou fédéralesType d'avis: Avis d'attribution de marchéType de procédure: Procédure négociéeType de marché: Services 13/07/2022 DK National
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